Good for self-starters, maybe not for beginners
I found their telephonic support okay but not something I'd rely on heavily. When I ran into trouble, the team was reachable, but the answers were often a bit general and you still had to figure out a lot yourself. If you're experienced with software setups and have patience, it could work out fine. But if you expect hand-holding all the way or fast step-by-step walkthroughs over the phone, it might not be the best fit. I wouldn’t mind needing their help again, but I'd go in ready to do a lot on my own. So overall, it suits someone comfortable with technology, but beginners might find it frustrating and feel like they’re left hanging. That's the blunt truth of it. The support is there but more as a backup than a constant guide, which can be fine depending on your comfort level.