Good for self-starters, less so for strict order lovers
When I started the training and onboarding journey with WFHI’s software, I noticed that the steps they suggested didn't always follow the most intuitive sequence I was expecting. Some parts, like setting up the database and learning the calling tools, came earlier than I would've liked, while other essential training pieces were introduced later on, which made me feel a bit unprepared at times. However, I appreciated the clear instructions where they were provided, especially for the dialer and automatic updates. The telephonic support helped clarify some areas that seemed out of order, though their responses weren’t immediately speedy. For users who are good at figuring things along the way and don’t mind the odd mix-up in structure, the onboarding process would probably suit fine. But if someone prefers a systematic, linear course where each step builds neatly on the last, this might feel a bit haphazard and cause some frustration. Overall, I found the onboarding functional but uneven in flow, with strengths in practical tools and some room for improvement in the training sequence. The invoicing and payment steps were straightforward and didn't add any confusion, which was a relief. So while it worked fairly well once I got past some sequencing quirks, it doesn’t exactly excel in guiding newcomers step-by-step in the smoothest way possible.