Good for responsive users, might frustrate the impatient
I've found the support team quite responsive overall, which makes the communication experience positive. When I faced issues with the dialer dropping calls, the telephonic support was quick to listen and attempted to guide me through troubleshooting steps. Response times were decent, not immediate but acceptable given the volume of inquiries. However, for users who expect instant replies, this might not be the best fit as sometimes follow-up responses took several hours. The support staff communicated clearly, and I felt they genuinely wanted to help. The automatic updates often fixed bugs I encountered, showing effective behind-the-scenes communication. Onboarding was smooth enough, though I had to clarify some points by reaching out to support. Regarding invoicing and sign-up, the process was streamlined and professional, which helped reduce the need for support in those areas. If you work in a steady rhythm and can wait patiently for assistance on occasional hiccups, the support matches well. But if your work demands rapid back-and-forth with support every day, you might find it a bit slow. Overall, it's a dependable system with good communication for most needs.