Good for pros but not for those wanting handholding
I've used the software and support services for a few weeks now. The telephonic support was always available when I needed it, but honestly, a lot of the setup and understanding I had to figure out on my own. The training materials were comprehensive but sometimes felt too generic, so tailoring them to my specific workflow took time. It’s not a huge problem if you're already familiar with remote tools and can manage some trial and error, but if you prefer a more guided handholding approach, this might not suit you well. The calling tools themselves work well and the automatic updates run smoothly without interrupting my day. Overall, it’s a solid package but be prepared to do the legwork in some parts. I think it suits those who are somewhat independent with their tech but is less ideal for someone who wants everything spoon-fed or step-by-step guidance included. Invoicing and payment were straightforward, adding to a mostly hassle-free experience.