Good for patient users; not ideal for those in a hurry
From my experience, the support and communication channels here have their ups and downs. On the positive side, when I reached out for telephonic assistance regarding some issues with the calling tools, the representatives were courteous and fairly knowledgeable. They patiently walked me through some troubleshooting steps, especially for managing my database entries and checking dialer configurations. However, I did find myself repeating the same points on a couple of occasions, and there was sometimes a wait time before getting through, which was a little frustrating. The training material available was helpful and addressed some common concerns, but when it came to specific queries, I felt there was a degree of back-and-forth before clear answers emerged. For those who appreciate a straightforward and quick resolution, this might cause some impatience. But if you don't mind investing some time and patience, the support does provide worthwhile guidance. The ongoing automatic updates bring some improvements that reduce the need for constant help, which is a definite plus. So I'd say this setup suits users who can afford to wait and want detailed help but might not be a perfect fit for those needing instant feedback.