Good for patient users, not for those who need instant fixes
When I encountered some issues with the database syncing, I reached out to support hoping for quick solutions. The support team was polite and tried to help, but the responses took longer than I expected. For minor problems, like navigating the dialer or understanding updates, they were quite helpful. However, when it came to fixing more complex issues, there was noticeable delay, which was frustrating. The training provided helpful tips on using the software features effectively, but it did not cover troubleshooting specific problems I faced later. I think this service suits users who can afford to wait a bit and work through challenges patiently. If you're someone who needs immediate assistance, especially during active work hours, this may not be the best fit. The invoicing and payment process was straightforward and without issues, and the onboarding was smooth. Overall, the software works fine, but the support responses push me to say it might not be ideal for those expecting quick fixes. I'd recommend considering how much support you might need before investing.