good for patient users, maybe not for a quick start
My overall impression of the support and communication was a bit mixed. On one side, the telephonic support was knowledgeable and helpful once you get through the initial setup. Training sessions are thorough but not rushed, which I appreciated. However, the waiting time to start using some of the key features like the dialer or database syncing was longer than I expected. It felt like a small reservation because, if you want to get started quickly, this system might feel slow going. The sign-up and payment process was straightforward, no complaints there. The automatic updates usually worked without hassle, which added some comfort that the software stays current without my input. But from a support perspective, the waiting period and some back-and-forth made me think it’s better suited for users who don’t need to move fast, or who have time to invest in learning the ropes thoroughly before jumping into full use. For those looking for a quick and intuitive start, it might be less ideal. Still, the quality of support once you’re in was definitely a positive.