Good for patient users, but not if you need quick replies
My experience with the support team has been somewhat frustrating. They do answer calls and respond, but there were long waits and sometimes unclear explanations that slowed down resolving my issues. If you’re okay with a bit of delay and patient to follow up, their telephonic help might be okay. However, if you rely on speedy responses and precise guidance to keep your workflow smooth, then you might find the support less suitable. On the positive side, once I finally got through, the assistance was generally helpful and aimed at solving the problem, so it does the job eventually. The communication style is practical but can feel a bit slow or off-topic at times. So, I wouldn’t recommend it for anyone working with tight deadlines who can’t afford waiting or re-explaining problems multiple times.