Good for patient users but not for those needing quick answers
My experience with their sales and pre-purchase support was mostly positive, but there were a few moments that required some patience. The sign-up was clear and invoicing straightforward, which was appreciated. However, getting thorough answers about some aspects of the software took longer than I expected, sometimes needing repeated calls. That meant some waiting and slight repetition in explaining my requirements. While this could be frustrating, it also showed they were trying to be thorough and ensure the fit was right. For someone who is comfortable with a bit of back-and-forth and waiting for detailed clarifications, this process will be fine. That said, if you need quick and direct responses or a very fast setup with minimal questions, this experience might feel too slow. So overall, this service suits clients who are okay with a paced approach rather than those who want instant answers and immediate onboarding. The final result was satisfactory with no hidden surprises, but the process had room for streamlining especially around communication timing.