Good for patient learners, not ideal if you want quick onboarding
I recently completed the training and onboarding process with the software, and overall it was a decent experience. I noticed quite a bit of repetition in some modules, particularly in sections that covered basics of using the calling tools and the dialer. While helpful for beginners, this repetition meant that if you already have some experience with remote workflows, parts might be slow going. Also, there were moments where I had to wait for certain automated updates to complete before proceeding, which occasionally disrupted the flow. Onboarding itself was clear with step-by-step instructions, but due to the pauses and repeated content, it took more time than I initially anticipated. In conclusion, I think this training suits users who are new to this kind of software and value a repetitive approach to reinforce learning. However, those who prefer a faster pace or want to skip basics might find it a bit tedious. Despite that, the training covers everything thoroughly enough that I feel ready to use the software effectively.