Good for patient folks, not if you want magic fast
After buying the software, the people handling access were responsive enough, but honestly, this isn’t for someone expecting instant fixes. I’ve had to explain the same issues multiple times — it feels like a loop sometimes. At first, it seemed like they understood, but solutions came slower than hoped. The onboarding included details that required follow-up calls, and while those calls eventually helped, the back and forth was tiring. If you’re someone who’s used to immediate answers or quick tech fixes, you might find this frustrating. But if you’re willing to wait and be persistent, the access part works as expected, and the software updates roll in without hassle. Overall, it suits users not in a rush, needing a reliable setup rather than a speedy one, and definitely not those who want a seamless plug-and-play without patience. They do care and respond, but the pace is not exactly breakneck, which might be a dealbreaker for some.