Good for One-Time Setup but Ongoing Support Needs Work
Hey friend, just wanted to share how I felt about WFHI’s support and communication after using it a while. Setting up the software and database was pretty okay as a one-off thing; their training helped get me through initial onboarding with not too much headache. But after the first month or so, the support felt less consistent when I needed ongoing help, especially during busy call days with the dialer. Sometimes getting through to someone who really understood my setup took longer than I wished. So honestly, if you want something mainly for initial setup and handle most by yourself afterward, you might enjoy it. But if you’re looking for a team to assist frequently or troubleshoot ongoing issues smoothly, this might test your patience a bit. That said, the invoice process is neat, no stress there, so it’s a mixed bag for me honestly.