Good for novices, but might frustrate the experts
The support team was accessible when I reached out, and the steps they provided to troubleshoot my issues were logical to an extent. I remember one particular call when I was trying to get clarity on the database functionality. The person on the other end walked me through a process that made sense, but some of the earlier instructions I received were a bit vague or seemed out of order, leaving me confused at times. For someone newer to remote workflow software, the guidance would probably be helpful enough to get started without too much hassle. However, if you’re more experienced and want faster, more to-the-point answers, this might not be the best fit. The telephone support is good on patience and tone, but I felt some of the communication could be streamlined better for efficiency. Overall, it suits those who need to build up basics step-by-step, yet it might test the patience of users who prefer crisp, advanced troubleshooting. That said, I did get help in time, just with some small detours that made me rethink whether it’s perfect for my style.