Good for my hours but no weekend support
I looked at the WFHI offering mainly because their software and training fit the odd hours I work in easily. The dialer and calling tools run fine when I’m logged in during late evenings, which I appreciate because it matches my schedule instead of forcing a nine-to-five mentality. The onboarding was quick, and the software updates mostly happen silently without any disruptions in my work. However, one thing I noticed was the lack of support coverage over the weekend. I had a question about the database feature late on a Saturday, and there was no one available to help, which slowed me down until Monday. The sign-up and invoicing were straightforward, without any hidden catches, but the limited support hours does mean you have to plan your questions carefully. This setup works well overall for my hours but could be a downside for others needing round-the-clock help. Just be prepared to handle some things independently if you’re working odd or weekend hours; that’s what’s missing here.