Good for initial setup but ongoing support varies
My experience with support and communication has been a mixed one, suitable more for users who prefer to handle most of the setup independently. The initial setup assistance felt comprehensive enough, but the ongoing telephonic support was sometimes slow to respond or a bit generic in advice. While I managed to get through most with occasional calls, those who want consistent, hand-holding support may find this arrangement less ideal. The communication was clear during billing and invoicing interactions, but technical support responses could use improvement for continued smoother workflow management. It depends on whether you need frequent personalized help or not.