Good for initial guidance, less for ongoing help
The experience started out with a thorough setup and training session, which helped me get familiar with the software's core features like the database and dialer. Most of that training seemed intended as a one-time support system to get everything running, which was clear and effective. As time went by, I noticed that continued telephonic support was more limited unless I requested it explicitly, so the ongoing help felt less proactive. Automatic updates went smoothly with little disruption, which was a positive aspect during daily use. However, if someone prefers constant hand-holding throughout their remote workflow journey, this might not be the right fit. I think it's better suited for those who value a solid upfront onboarding experience with the ability to manage the software independently afterward, relying on support only occasionally. The invoicing and payment flow was sensible and didn't cause any stumbling blocks either.