Good for independent users, less handholding than expected
This software definitely suits people who are comfortable figuring things out on their own without constant help. I found that while the sign-up was simple and the invoicing and payment processes were clear enough, a lot of the software features had to be worked out through trial and error. The calling tools and dialer worked fine once configured, but the initial setup required me to dig into the database feature without much guided training. Automatic updates happened quietly in the background, which was nice, and telephonic support was available if needed, though I didn’t require much. This would not be ideal for someone expecting step-by-step handholding throughout onboarding, since I did have to spend time understanding how the flow worked and where to find key functions. However, for people who enjoy getting stuck into the software at their own pace, it is well worth exploring. The overall experience was positive, just a bit less focused on active teaching and more relying on user initiative. I expect this will suit self-motivated customers best.