Good for folks who want patience, not instant answers
I was working through setting up the dialer and ran into some issues connecting it with my database. Calling support was mixed. There was a moment when I felt reassured after a call when one agent clarified a frustrating step about the automatic updates breaking the calling workflow temporarily. But other interactions felt less clear; some answers were vague or delayed. Overall, the telephonic support was a bit patchy, leaving me uncertain at times. The onboarding training also moved faster than I could process, which didn't help my confidence. For those who prefer thorough, step-by-step help, this might not fit well. Those who can hold through some ambiguity to get there eventually might find it manageable. Signing up and paying was straightforward enough, and the invoicing process went smooth without surprises. So, while the software itself seemed capable enough and the updates kept things fresh, the support experience was a game of hit and miss. I'd say if you need quick, detailed resolutions, this might not suit you, but if you can go slow and steady, it might still work out.