Good for flexible hours, not so much otherwise
When I signed up, I was hoping the support and communication would fit well with the hours I work, which are pretty irregular due to the calls spread all over. There was one particular instance during a late evening when I needed help with the dialer not connecting properly. The telephonic support was available and helped me resolve that specific issue fairly quickly, which I appreciated. However, outside that moment, the responsiveness was inconsistent and sometimes felt out of sync with my actual schedule. Trying to get a hold of someone during the odd shifts I have was often frustrating. The automated updates didn’t disrupt my workflow, but the support didn’t always catch up with my off-standard hours. I think if someone works more regular hours during the day, the communication might suit them better. For me, it was somewhat disappointing since I rely on prompt support when the calling tools hiccup, but mostly it did not match my needs. In short, I would recommend it only if your work hours align closely with their active support windows.