Good for fixed shifts, maybe not for random hours
I have mixed feelings about the support availability. On one hand, the telephonic support was there when I needed it during standard office hours, which worked fine for me because I usually work in those hours. But sometimes my schedule shifts unexpectedly and then I find it harder to catch someone. I often thought about whether the support hours really match what people using the platform might need. It is not clear if there's any help available outside those hours since I haven't managed to get a hold of them during late evenings. On the plus side, when I did get through, the people on call were patient and answered my questions clearly without rushing me. I suppose for anyone with a regular 9 to 5 the support could be quite fitting, but if you tend to work early mornings or late nights, you might find this a bit limiting. I am left wondering if there could be more flexible hours or maybe a better asynchronous support method alongside phone calls to suit different work hours.