Good for features, bad for my work hours
I wanted to try this software because it looked promising, especially with the calling tools and database. The software itself seems well made and I liked the interface - it’s clean and not cluttered. Accessing the dashboard and managing updates was easy, and the invoicing process was smooth enough. However, the downfall for me was that it didn’t quite fit with the hours I actually work. I usually have to log in early in the morning and late at night, but the automatic updates and some restrictions in the software didn’t sync well with that. It felt like the system was expecting me to be available in fixed time frames, which just isn’t how my schedule goes. Support was responsive but couldn’t offer a workaround for this issue. I tried the sign-up and onboarding steps twice because the timing wouldn’t line up with my work blocks. It’s a shame because otherwise the training materials were decent and calling tools were sound. If my hours matched the software expectations better, this would have worked great. But for me, the mismatch between software design and actual working schedule was too frustrating. I’m left feeling like this won’t work for me, so I haven’t moved forward much beyond testing the initial setup.