Good for beginners, tough if things go wrong quickly
The pre-purchase explanations were very practical and made the signup easy for someone new to remote workflow software. The training was thorough and the database and calling tools worked well most of the time. However, when a glitch happened during the dialer setup phase, the support took longer than I expected to assist properly. If you are fairly comfortable with tech and patient for occasional troubleshooting delays, this product could suit you well. But for someone who expects immediate resolution or minimal disruption, it may not work perfectly. It generally handles things well but isn’t flawless in unexpected situations.