Good for beginners, less so if you want detailed pre-sales info
Initially, I expected the sales and pre-purchase process to be thorough and would deliver a clear picture of what to anticipate from the software and service. The sign-up process was efficient and the invoicing transparent, which I appreciated. However, compared to my expectations, the pre-sale support was a bit inconsistent. While some questions about features like the call dialer and database integration were answered promptly, other inquiries about training specifics were met with vague explanations or delays that left me uncertain. That said, once I started using the software, I found it mostly matched what was promised, especially in terms of automatic updates and the ease of accessing tools remotely. This suggests it works well for users who prefer jumping straight into the software rather than needing detailed guidance before purchase. So, I think this would suit people comfortable with a somewhat trial-based approach better than those who want exhaustive information upfront. Overall, I’m neither fully satisfied nor disappointed but feel the sales process could become more transparent to boost confidence before signing up.