Good for beginners, but seasoned users might want more clarity
From previous experiences, I found training and onboarding with WFHI to be a bit of a mixed bag. The moment I really noticed a difference was during the dialer tool setup, which felt smoother and more intuitive than some other software I tried. However, aside from that, the rest of the onboarding wasn't as comprehensive as I hoped. It didn’t cover some nuances that previous software had prepared me for, such as deeper database management techniques or more advanced calling features. So while I think it would suit someone new to remote workflow software fairly well, experienced users might find the material insufficient unless supplemented by their own research. The balance of basic ease and lack of deeper content puts it in the middle for me.