Good flow but expected more interactive elements
You provided a training and onboarding structure that was clear and mostly aligned with what I had anticipated. The modules covered the essential functionalities of the software, including the calling tools and database management. The onboarding emails were timely and helped me get started without confusion. However, I felt something was missing — the training could have benefited from more interactive sessions or live demonstrations. While the recorded tutorials and documentation were useful, having direct interaction or Q&A components would have enriched the experience and helped clarify doubts faster. The progression through the basic to advanced features was logical, but at times felt a bit rigid without flexibility for different learning paces. Additionally, some of the tool features could have been illustrated via more practical examples during onboarding to immediately relate them to possible use cases. Overall, you’ve created a good foundational onboarding flow that works well for many users, but adding a live interactive layer might help bridge the gap for those who need more engagement or personalized guidance when starting out. I think with that adjustment, the experience would be more comprehensive and user-friendly for a diverse customer base.