Good fit for some hours but limitations in matching my full schedule
The sales and pre-purchase information outlined a workflow that seemed flexible enough for different working hours. When I started using the software, I found that certain features fitted well with the hours I prefer to work, especially the scheduling on the database seemed convenient for my afternoon availability. However, some aspects of the dialer and calling tools didn't align perfectly with my full schedule, meaning I had to adjust my intended hours a bit. While the onboarding process was quite informative and the training comprehensive, it could have included more options to accommodate varied timings, considering people’s different availability. The automatic updates and invoicing process were hassle-free, which I appreciated, and the telephonic support was generally helpful when I faced questions later in the week. So, while there were good points about its compatibility with some hours, the overall fit was mixed for my needs. It’s a decent solution but probably best for those with more standard shifts rather than highly irregular ones. I feel the company might enhance the software’s adaptability further for a wider range of working hours scenarios.