Good fit for self-starters, might challenge beginners
I recently completed the onboarding and training program provided with the software, and by the end of it, I felt fairly confident navigating the platform. The training sessions were quite interactive and paced well, allowing me to get comfortable with the dialer features and the database management tools. The onboarding flow was intuitive, but some parts assumed a bit of prior remote work experience, which made it slightly challenging at the start. I imagine this training would suit someone who is self-motivated and can explore functions independently, but if you need a lot of hand-holding, it might feel overwhelming initially. The support team was reachable by phone when I had questions, which was a relief. One minor reservation was that the training materials could use more real-life examples to make the concepts stick better. Nevertheless, after the complete session, I feel able to run my remote workflows more effectively, even though some features like automatic updates still require some getting used to. I would recommend this more to individuals comfortable with tech learning curves than absolute beginners.