Good feeling overall, but they didnt handle hiccups better
When I first signed up with this service, I felt pretty confident because their sales and pre-purchase information seemed clear and upfront, which helped me decide to give their software a try. However, during the onboarding process, some problems turned up that weren’t handled as smoothly as I expected. For example, when the dialer features didn’t sync properly right away and the database took a couple of attempts to update, I reached out to support. Although they responded, the fixes took longer than I wanted. The invoicing and payment system worked fine, which was a relief, but the handling of technical problems could have been faster and more transparent. Still, overall the software itself is powerful and the automatic updates operate well without needing my intervention. I appreciate the priority assistance option, but I think there’s room for improving how issues get resolved after signup. Even so, the initial helpful impression left me optimistic, and I recognize that systems do have hiccups sometimes. It just would have been better if they acknowledged those snafus quicker and avoided me having to repeatedly explain the issue. So I’m sticking with it but cautiously optimistic for a smoother experience ahead.