good features but struggled when things went wrong
I started with hope and the software seemed promising at first. Accessing the platform was okay, and training materials were useful enough to get going. But once I hit a problem, it just became a mess. Like when the dialer froze multiple times during calls on a busy day, there was no quick fix and I had to restart from scratch. The automatic updates caused some issues too, changing settings without warning and then support took ages to respond. I called their helpline but the wait was long and the assistance felt robotic. Good thing was the database feature worked well generally and helped my workflow, but the overall experience was frustrating. Sign-up process was smooth and payment went fine. I wish the software had better error handling and support that could address problems promptly because otherwise the features are not enough. It’s a shame because there’s potential here but for me it just didn’t work out the way I hoped it would. Sometimes the good and bad right next to each other make you think twice about using it further.