Good features but overall confidence was lacking
Initially, the software seemed promising because of the range of features offered during the demo. The sign-up process was clear and straightforward, which gave me some confidence in the system. However, as I started using it day to day, I noticed several technical issues that affected my trust in the product. The dialer would often fail to connect calls properly, and the database function was buggy on multiple occasions. Attempts to get support weren't very helpful either, and taking too long to get answers only made me more frustrated. Although the system is designed to be user-friendly, the frequent glitches interrupted my workflow a lot. Payment and invoicing processes were mostly fine, but I expected better consistency from the software itself given the price. By the time I stopped testing, I was no longer confident this product was fully reliable for my needs because of these ongoing glitches and the slow support response. While it has some strengths, they did not outweigh my overall experience.