good features but not what I needed compared to past tools
I have experience with similar software tools before signing up here, and that formed my expectations going in. Initially, the setup process was somewhat disappointing because the software lacked certain features that I had taken for granted in previous solutions. For example, the dialer component functioned adequately but didn’t have the customization options I was used to, which slowed down my workflow. The database integration was also less flexible. The onboarding and training were minimal compared to what I had encountered before, so I felt I needed to spend additional time working things out on my own. Although the support team was reachable by phone, the responses were slow and did not fully address my concerns. Billing and payment were handled clearly enough, but that was the only part that met my expectations consistently. Overall, the software felt less robust and comprehensive than my previous tools. While there were some positive aspects around basic functionality, the limits and slower support made this less suitable for my needs.