Good features, but lots of figuring out on my own
The training and onboarding with WFHI were a mixed bag for me. On one hand, the software’s features like the dialing tool and database lookup are pretty powerful and seem useful for managing remote workflows. On the other hand, the training expected me to learn a lot on my own. The onboarding flow provided the basics but I had to spend quite some time experimenting to understand how to use the calling tools effectively. Also, the automatic updates introduced some changes that weren’t fully explained, so I had to adjust without much guidance. The telephonic support was helpful but not always available when I needed quick answers. Overall, I appreciate the capabilities here, but it’s clear that this isn’t a plug-and-play solution, which can get tiring if you want things more step-by-step.