Good features but hours don’t always fit my schedule well
The support system of WFHI is decent in many ways. When I called during their regular working hours, the responses were mostly helpful and polite, which I appreciate. The telephonic support and assistance felt well organized and maintained a friendly tone, showing they want to assist you. However, sometimes the hours they operate don’t really line up well with the hours I actually work, so I found myself waiting or calling back later. That was a bit frustrating at times, especially when I was trying to figure out how to set up some parts of the software or needed quick support. On the positive side, the automatic updates and onboarding processes continued even when I couldn’t reach support immediately, so that kept things moving. Also, the dialer and database generally behaved well and didn’t add to my workload. Payment procedures were clear enough, so no issues there. In sum, I think if WFHI were to offer more flexible support hours, it would greatly improve the user experience for people like me who don’t always fit standard schedules.