Good features but hours didn’t really match my availability
I was interested in using the software and expected that the hours and workflows would fit reasonably well with my schedules. On the positive side, the software interface was modern and many features like the call dialer and database management worked smoothly during the times I was active. The automatic updates generally helped keep the platform running efficiently and without me needing to intervene much. However, the one major issue that stood out is that the hours I was able to actually log in and use the system didn’t align well with the operating hours or support availability. While I appreciate the flexibility of remote workflows, this mismatch meant that I could not get timely assistance during some critical moments. Sometimes, telephonic support was offline or delayed because it was outside of peak business hours in their time zone. This gap in support availability was frustrating because it felt like I had to adjust my working hours more than I expected to get the most out of the software. In summary, while the platform met many technical expectations, the scheduling and support hours didn’t quite fit my typical work timings, which was a drawback.