Good features but had to figure a lot on my own
The sales and pre-purchase process with WFHI software had its pros and cons for me. On the one hand, the information on features like the dialer and database was available, and the invoicing seemed straightforward. On the other hand, much of the setup details and how to navigate the calling tools or use automatic updates weren’t clearly explained upfront. I had to spend a significant amount of time working things out by myself, which was frustrating because I expected the onboarding to better prepare me. The payment process was fine though, with no issues there. It got the job done in the end, but it felt like easy parts were paired with confusing ones that slowed me down during initial use. I think a clearer and more guided start would make a big difference for future users.