good features but expected clearer guidance upfront
The sales and pre-purchase process offers a lot of useful information about the software’s features, but I found myself needing to figure out a number of practical details on my own after signing up. While the onboarding materials covered basics, they didn’t fully clarify the workflow integrations or how some database features might best be utilized. This meant I spent quite some time exploring and trialing various aspects without direct guidance. That said, the overall quality of the product is high and it performs well. The support team does contribute with useful updates but only after I initiated contact. So the good part is the software works well and the available support is competent, but the downside is that some upfront, clearer instructions or resources would have saved me effort and time during setup.