Good features, but daily support problems spoiled it
Initially, the setup and software looked promising, but the ongoing telephonic support issues really put me off. The automatic updates worked fine, and the database feature seems robust when functional. However, on a daily basis, the support often failed to address my concerns quickly or properly. This made regular usage frustrating rather than smooth. While calling tools and dialer were okay most times, when problems arose, the usual back-and-forth with support added delay and stress. Invoicing and payment ran without faults, which was the only bright spot in this experience. Despite the software’s potential and some generally positive aspects, the inconsistent and slow communication with support made it really hard for me to rely on it for my remote workflow needs. I am disappointed because the tools themselves could be very helpful, but the day-to-day experience didn’t match up with that promise.