Good explanations with occasional lack of detail
Using the WFHI software was generally straightforward, mostly because the explanations during setup were well structured. The onboarding process guided me through accessing the software and understanding the database features relatively easily. I appreciated how the calling tools and dialer were demonstrated in a clear manner during training sessions, which helped me understand their role in the workflow. However, there were moments when I felt the explanations lacked detail, especially regarding the automatic updates and how they affected ongoing work. Sometimes, the telephonic support explained some features quite well, but other times the responses were vague, requiring me to ask follow-up questions. The sign-up, invoicing, and payment process was generally smooth, although I had to spend some extra time familiarizing myself with the invoice format. Overall, while the software and access were explained clearly for the most part, I would have preferred a bit more depth in certain areas to feel completely confident.