Good explanations but some points could be clearer
The support team provided clear and patient explanations during the onboarding process, which I appreciated greatly. They were generally responsive on the phone and helpful answering my questions about the software, especially regarding the dashboard and dialer features. However, I felt that some of the automatic update processes weren’t explained as thoroughly as they could have been, which led to slight confusion when the software behavior changed unexpectedly. The invoicing and payment steps were straightforward and well documented, which helped me get started quickly. Overall, the communication was friendly and understandable, but a bit more detailed guidance on ongoing updates and database management would have improved my experience. It’s a good balance of clarity and support, though, so on the whole I’d say the positive sides outweigh the minor drawbacks here.