Good explanations but missed some practical examples
When I began the onboarding and training with WFHI's software, I appreciated how each step was explained with clarity. The modules walked me carefully through setting up the dialer and using the database, which helped me feel less overwhelmed initially. However, I noticed there wasn’t much in terms of practical exercises or real-life workflow simulations embedded in the training. A few case studies or walk-throughs of how the calling tools fit into an actual daily routine would have been very useful. Still, I found the progression logical, and the interface was intuitive enough that I could follow along without confusion. The automatic updates incorporated new features smoothly, but they were only briefly mentioned during training, so some aspects needed extra self-study afterward. Overall, they did a solid job explaining the core features, but a stronger practical context would have made the onboarding feel more complete for me.