Good experience but onboarding could have been faster
Looking back on my experience with WFHI’s sales and onboarding process, I can say it was generally positive but took longer than I’d hoped to get fully up and running. The initial sales conversations were informative and answered most of my questions, though some key details about the software’s features and billing came only later, which meant a bit of waiting and back-and-forth. Once signed up, the software and training programs helped me understand the tools, but the actual readiness to use the dialer and database effectively took time. While support was available when needed, the process could have been accelerated if certain aspects such as clearer step-by-step guidance or faster invoicing were improved. Reflecting now, I think what was missing was a more streamlined approach from sign-up to complete access, which would make starting smooth and hassle-free. Still, once everything was in place, the performance met expectations and I felt comfortable continuing with their services.