Good enough for fixed hours but not flexible work times
The software technically worked fine for me, especially during the hours I typically put in, like mornings and early afternoons. The dialer and database features were responsive and updated automatically without any issues during these periods. However, where it really fell short was fitting into my more irregular hours. On one occasion, I needed to access the dashboard late at night to prepare for assessments at odd times, but the system was sluggish and some features didn't load at all. This disrupted my workflow badly. The training didn't cover how to handle these out-of-normal-hours scenarios, so I was left guessing. Support was reachable, but given the time difference, responsiveness wasn't great. The payment and invoicing process went fine, but all the logistical smoothness means little if the core software doesn’t accommodate the real working hours I maintain. So, while it does work well under standard schedules, the mismatch with my actual working pattern made me reconsider how much I rely on it going forward.