Good enough, but some glitches made me pause
I had mixed feelings about the sales and pre-purchase experience with WFHI software. On the positive side, the sign-up and onboarding steps went smoothly, and the calling tools seemed to work well for the most part during the initial week. The database feature was helpful to organize the workflow, which was something I had hoped for. However, when a technical snag happened with an automatic update, I had to reach out to telephonic support which took longer than expected to resolve the issue. That lag made me question the reliability in urgent moments. Still, the support eventually helped me get back on track. Invoicing and payment were straightforward, so there wasn't any trouble there. So overall, I feel they handle things decently, but when it goes wrong, it takes too long sometimes, which is frustrating, though I also appreciate that they do follow up and eventually resolve problems.