Good efforts in onboarding, but labels confused more than helped
While I appreciated the effort put into the training and onboarding by WFHI, I found the wording and labels within the software quite confusing. The instructions given in the early stages of onboarding were formal and sometimes ambiguous, making it difficult to understand exactly what each section or button was for. For instance, the labels on the database feature didn’t align with my expectations from the training materials. That said, I will grant that the automatic updates did improve usability as time went on, and the invoicing process was transparent and well-labelled, which was helpful. I believe that more user-friendly wording and clearer labeling, especially in calling tools and dialer configuration, would enhance the experience significantly. Overall, the balance between what was good and what caused confusion leaves me hoping future versions clarify these points better, as the current state sometimes feels more like a hurdle than a help.