Good efforts but responses were slow
I had high hopes for the WFHI training and onboarding, especially hoping for prompt and ongoing support given how crucial early guidance can be. Initially, the staff appeared helpful and willing to assist, but the turnaround time for responses often stretched longer than I expected. Sometimes I'd ask follow-up questions about setting up the database or using the dialer, and the gap before hearing back left me uncertain. That made parts of the onboarding feel a bit disjointed. On the positive side, when replies did come, they were clear and often addressed my issues well, which I appreciated. The automatic updates worked as expected and did not require my involvement, easing technical burdens. Payment and invoicing were handled smoothly, which was a relief amidst other delays. Overall, while the reception and willingness to help were there, the slower responsiveness meant I had to rely on some trial-and-error along the way, making the experience somewhat mixed and leaving me unsure how to rate the overall support quality.