Good efforts, but much left for self-learning
I've had to figure out a lot on my own while using the WFHI software. On the positive side, the initial sign-up and invoicing were straightforward, and the payment processes were clear enough. However, when it came to support and communication, I found myself often having to discover solutions without much direct help. The telephonic support was polite but sometimes slow to address issues or provide follow-ups. Training materials were available but often left gaps I had to fill myself. While I appreciate that some degree of self-driven learning is expected, the lack of immediate, hands-on guidance slowed my progress. There's definitely good effort from the team, but users like me who prefer a bit more direct assistance might feel a bit on their own at times. Overall, it was a warm but restrained experience.