Good effort to explain but some gaps remained
When I first started using WFHI’s platform, I was quite impressed by how the support team explained most features clearly. The calls I made to understand the dialer and database functions were answered patiently, giving me step-by-step guidance. However, I felt that on a couple of occasions, the explanations were a bit rushed or assumed prior familiarity with certain tools, which made it a bit hard to follow. The telephonic support was generally available during the hours I expected, but sometimes I had to wait longer than I would have liked. Despite these minor issues, I appreciated that the staff were consistently polite and tried to ensure I understood the nuances of the software and training material being offered. The invoicing and payment process was straightforward once I got used to it, although it took a bit of effort to align with my own schedule. Overall, the effort put into communication and explanation was commendable, even if it wasn’t perfectly attuned to my pace at all times. This balance of strengths and small weaknesses led me to feel supported enough to keep using the platform confidently going forward.