Good effort in training but confidence level low
Reflecting on the training and onboarding I went through, I have mixed feelings. On the positive side, the materials provided were comprehensive and the initial sessions gave me a decent understanding of the software's features, including the database and calling tools. The trainers were helpful and did their best to cover all important aspects. However, I still felt unsure about handling certain workflows on my own once the sessions ended. There was a lack of ongoing personalized guidance which made me less confident about resolving issues independently. While the support team was reachable, relying on telephonic assistance is sometimes slow, leading to delays in my work. It's been some time now since I finished onboarding, and although I appreciate the effort that went into the training, I think a more structured follow-up or refresher sessions could have increased my confidence. So the experience was a mix of good and not so satisfying elements, leaving me feeling somewhat uncertain about fully mastering the system yet.