Good effort from support but took more time than expected
When I ran into unexpected issues with the WFHI software during the early days of using the dialer and database features, I anticipated support to resolve things quickly based on prior experiences with other platforms. The telephonic support and priority assistance team was certainly helpful and willing to guide me through the problems, which was pleasing. However, the process involved multiple calls and follow-ups, taking more effort and time than I initially expected. Compared to other services I've used, this required more back-and-forth communication to reach a resolution. The support was patient and did not rush me, but the pace did extend the time needed to get things running smoothly again. Still, I appreciate that they stayed with me throughout the process and kept the communication lines open. Invoicing and payment processes remained clear outside of these issues, which made that part stress-free. Overall, it took more effort on my end than I would have liked, but the support was reliable and did get me through the difficulties in the end.