Good effort, but some waiting was involved
When I first contacted the team to inquire about their software and training, they responded fairly quickly, which I appreciated. The sales representatives took the time to explain the different modules, especially the calling tools and database features. However, after that initial response, following up required a bit more effort on my part since replies were sometimes delayed. The invoicing and payment process was explained casually during the conversations, and I found it reasonable, though not very detailed. I liked that the onboarding training materials covered the essential sections with clarity, which gave me a good grasp without feeling overwhelmed. Even though the support took longer at times, the overall communication was pleasant and informative, which helped me decide to move forward. The effort required to get all the information was there, but it felt manageable. So, while responsiveness was not perfect, the people involved certainly put in a genuine effort to assist and make the whole process understandable to me.